Sentiment analysis is one of the newest and most amazing functions of AI. How the chatbot can interpret the intent behind a user’s query, understand sentiment from tone of voice, and respond appropriately is an extremely valuable skill when customers are often short of time and temper. Even when sentence structure, spelling or grammar are …
Be where your customers are – together with Zendesk, Solvemate allows your customer service team to communicate with your customers using their favorite channels, automatically. Communicate with your customers on Whatsapp, Facebook messenger, and more. Best in class NLP and natural language understanding tuned for customer experience. ChatterOn is a chat bot building platform which …
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